Policies

Policies

Privacy & Terms

Welcome to the official Web site of the Symphony of the Mountains. We have created this Web site to provide information about the Symphony of the Mountains, its concerts and special events, to fulfill ticket requests, and to accept contributions.

To help us achieve these purposes in a manner that is convenient for you, we gather two types of limited information from visitors to our Web site: anonymous usage information and the personal information provided by those who register with us. Details about what information we gather and how we use it are presented here. The Symphony of the Mountains is committed to using reasonable best efforts to ensure the privacy of all our visitors.

Anonymous Information

You are welcome to visit and browse our Web site as often as you like without logging in, and no personally identifiable information about your visit will be collected. Our Web servers track usage information for these visits, but on an entirely anonymous basis. This usage information is general data about how visitors use our Web site, which pages are most frequently visited, which Web sites most frequently refer visitors to our site, and how long patrons spend on our site.

Our servers track your usage by logging your IP address. We do not associate the anonymous information we collect through the tags with any personal information, and we do not otherwise monitor this information on an individual basis. Instead, we aggregate this usage information and use it only to monitor broad usage trends, to evaluate the effectiveness of our Web site’s design, to determine what customers do and do not use on the Web site, and to improve the Web site’s overall usability.

We may perform, or have third parties perform, analyses of visitors’ behavior and may share aggregated data with sponsors and advertisers, again on an entirely anonymous basis.

Personal Information

Personal information is any data related to the personal identity of a visitor to our Web site. A customer’s name, address, phone number, credit card number, e-mail address, and purchase history are all examples of personal information.

We do not require visitors to provide any personal information in order to browse our Web site or to obtain general information on our Web site. We do, however, require Web site users to register and provide personal information in order to purchase tickets, request a brochure or other information, or make contributions. In these cases we collect only the personal information that a registrant specifically provides when registering, including User Name and Password.

If you register, this information is used to fulfill your request and to provide a record of your transaction. It is stored by the Symphony of the Mountains and used again in subsequent visits only if you wish to make another purchase, make a contribution, or have an inquiry. Until that point your return visit is anonymous as only logging in triggers personal recognition on our site.

We also use personal information from registrants to add to or update our postal mailing lists and telephone lists for season schedules, special offers, and general information. We may also use personal information to evaluate our registrants’ usage and transactions, and to analyze how we can make the site more effective and interesting for you.

The Symphony of the Mountains values your support and privacy.

Occasionally, we allow other select not-for-profit organizations and arts sponsors to post their season schedules to our mailing lists. Should you prefer not to have your name shared, please e-mail info@SymphonyOfTheMountains and request to be placed on the “DO NOT TRADE” list.

Periodically, we provide registrants with important last-minute information and exclusive offers via e-mail, such as street closures, program and guest artist changes, special offers, information from our sponsors, and notification of special events. When this or any other new function becomes available to our patrons, you will have the opportunity to opt-out of receiving such e-mail updates should you wish to do so.

Children

We do not solicit personal information from people known to be children.

Cookies Used on this Site

A “cookie” is a text file with a unique identifier that is placed on your hard disk by a Web site’s server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by the Web site that issued the cookie to you. We do not use cookies to store anonymous information or to track personally identifiable information on this site without registering. We use cookies only in the most limited manner, that is, to help our Web servers maintain your current session as you go from one page to another.

Without these cookies, for example, our Web site would not be able to keep track of your shopping cart contents.

Links from Our Site

Our site includes links to other Web sites. We do not control the privacy policies of the destination sites. Once you leave our servers (you can determine where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the site you are visiting. That policy may differ from our policy.

If you cannot find the privacy policy of any of these sites via a link from the site’s homepage, you should contact the manager of that site for more information. The Symphony of the Mountains is not responsible for the privacy practices or the content of Web sites other than SymphonyOfTheMountains.org

E-mail Submitted to the Symphony of the Mountains

A Symphony of the Mountains employee will respond as soon as practical to e-mails sent via our Web sites. Once we have responded to your request, your personal information is deleted. We do not store nor share this information.

Keeping Your Information Secure and Accurate

The Symphony of the Mountains attempts to protect your information with appropriate security measures to guard against its loss, misuse, or alteration within reason. Accordingly, we use secure communications technologies whenever we transfer or receive certain types of sensitive information, such as financial data, and we restrict access to customer information to the use of authorized Symphony of the Mountains employees only.

You can help the Symphony of the Mountains maintain the accuracy of your personal information by notifying us when you change your address, title, phone number, or e-mail address. Contact us via info@SymphonyoftheMountains.org if you wish to update your information or if you no longer wish to receive e-communications from us. Please include both your old and new contact information so that we can make the appropriate corrections.

Comments

The Symphony of the Mountains would like to receive your comments or questions about this privacy policy. Please address comments or questions regarding our privacy practices to us via info@SymphonyOfTheMountains.org.

The Symphony of the Mountains may occasionally update this policy. Notice of revisions will be posted here.

Terms of Use

By accessing and using the Symphony of the Mountains Web sites, you are hereby agreeing to be legally bound by the terms and conditions of our Web sites. If you do not agree with all of the following terms and conditions, please do not use the Symphony of the Mountains Web sites.

Symphony of the Mountains Web sites and your personal information are maintained and operated solely for the educational and non-profit purposes of the Symphony of the Mountains. Your participation on our Web sites is at your own risk. The posted materials are provided to you “as is” without warranty of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and against infringement. The Symphony of the Mountains does not warrant that the functioning of our Web sites will be uninterrupted or error free, that defects will be corrected, or that the Symphony of the Mountains Web sites, the server that makes them available, or any other technologies used in connection with our Web sites or your personal information are free of viruses or other harmful components. The Symphony of the Mountains does not warrant or make any representations regarding the use of materials on our Web sites or maintenance of your personal information in terms of correctness, accuracy, reliability, or otherwise. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Under no circumstances, including but not limited to negligence, shall the Symphony of the Mountains be liable for any special or consequential damages that result from the use of, or inability to use, the materials on our Web sites or the maintenance of personal information, even if we have been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of consequential damages, so the above exclusion may not apply to you. In no event shall the Symphony of the Mountains’ total liability to you for all damages, losses, and causes of action, including but not limited to negligence, arising out of or in connection with your use of our Web sites, exceed the amount paid by you to the Symphony of the Mountains, if any, for accessing the Web sites.

All site design, text, images, photographs, illustrations, audio clips, video clips, artwork, graphic material, code, or other copyrightable elements, and the selection and arrangements thereof, and trademarks are the property of the Symphony of the Mountains and/or other respective owners, and are protected, without limitation, pursuant to U.S. and foreign copyright and trademark laws. You may use and display the site and material contained in it for limited non-commercial and personal use only.

 

Symphony of the Mountains
1200 East Center Street
Kingsport, TN 37660
info@SymphonyOfTheMountains.org
(423) 392-8423

TICKET AND VOUCHER POLICIES

Symphony of the Mountains has adopted the following policies in furtherance of our overall mission and for the sake of promoting orderly box office and ticketing operations. This Ticket and Voucher Policies document shall have an effective date of November 1, 2015.

 

Undated Vouchers and Voucher Expiration Dates

Over the years, Symphony of the Mountains concert ticket vouchers in various forms have been disseminated. Some of these were distributed years ago without a stated expiration date. Our policy as declared herein is for ticket vouchers to expire within no more than one year from the date of issuance or as stated in the voucher itself, whichever is sooner. As such, any vouchers which do not contain an expiration date and which were issued before July 1, 2015, shall be and hereby are deemed to expire no later than December 31, 2015. Undated single concert vouchers will not be honored after December 31, 2015.

 

Ticket Vouchers May Be Used Only Once

All complimentary Symphony of the Mountains concert ticket vouchers (or “comps”) are now numbered. When a voucher is exchanged for ticketed seating, the resulting ticket can be used for that concert only, the voucher number will be voided, and the voucher cannot be used again. If the ticketed seating is not utilized, the unused ticket and voucher are forfeited and may not be used for another concert.

 

Use of Vouchers

In order to ensure smooth box office operations at performances, we request that vouchers be redeemed prior to any concert by calling (423) 392-8423 or coming to the Symphony of the Mountains box office during regular business hours (Monday through Friday, 10am-4pm). For redemptions done by phone, the tickets then can be picked up at the “Will Call” table at which time the redeemed vouchers must be turned over for cancellation.

 

Complimentary Tickets for Performers

Each concert performer at a Symphony of the Mountains subscription concert is entitled to a single complimentary ticket for the concert in which that person will perform. The performer must request the complimentary ticket no less than one week in advance of the concert date. If such a timely request is made by the performer, a complimentary ticket will be issued subject to availability of an open seat. Any such complimentary ticket is intended for use by a family member or friend of the performer at that performance only. Any ticket voucher issued for this purpose shall be subject to the provisions set forth above regarding use of vouchers.